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Getting Started:

  • Subscribing
  • Setup Inbox
  • Setting Up Email Forwarding to Emson
  • Embedding Emson Form Widget

Basics:

  • Glossary
  • What is an Inbox?
  • What is a Thread?
  • What is a Message?
  • Case Management
  • Searching for Threads

Agents:

  • What is an Agent?
  • Thread

Actioners:

  • What is an Actioner?

Approvers:

  • What is an Approver?

Admins:

  • What is an Admin?
Emson User Documentation
  • Search

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Emson - Customer Service Simplified